Changes, Cancellations & Refunds

Policies by Fare Type

Eurostar's change and refund policies depend on your fare type, not just your class. Here's the breakdown:

Standard (Non-Flexible)

• Exchanges: Not permitted
• Refunds: Not permitted
• What to know: This is the cheapest fare. If your plans are uncertain, consider Standard with Exchange or Standard Premier instead.

Standard with Exchange

• Exchanges: Permitted for a fee (typically £30 per person, per direction)
• Refunds: Not permitted
• What to know: You can change to a different train on the same route. Subject to availability and any fare difference.

Standard Premier

• Exchanges: Permitted, often with a reduced fee or free depending on the specific fare
• Refunds: Partial refund may be available depending on fare type
• What to know: More flexible than Standard but policies vary. Check the specific terms at booking.

Business Premier

• Exchanges: Free and unlimited, right up to departure
• Refunds: Full refund available
• Same-day flexibility: Board any train on the same day if you miss yours
• What to know: Maximum flexibility. This is one of the key reasons business travellers choose this class.

How to Make Changes

1. Log into your Eurostar account or go to the "Manage my booking" section on Eurostar's website
2. Enter your booking reference and surname
3. Select the journey you want to change
4. Choose a new date/time
5. Pay any difference in fare or exchange fee

Changes can also be made by phone through Eurostar's customer service line, though this may involve longer wait times.

Disruptions & Cancellations by Eurostar

If Eurostar cancels or significantly delays your train (30+ minutes), you're entitled to:

• A full refund, or
• Rebooking on the next available service at no extra cost

For delays of 60 minutes or more, you may also be entitled to compensation under international rail passenger rights regulations.